Indicateurs Financiers
YTD vs Budget · YoY
Revenus Totaux
8.4Mrd MAD
+3.2% YoY+1.1% Budget
EBITDA
3.1Mrd MAD
Marge : 36.9%
+0.8% YoY= Budget
OPEX
2.6Mrd MAD
Run rate : 218 M/mois
+2.1% vs BudgetYoY +0.4%
CAPEX Engagé
1.2Mrd MAD
Budget annuel62%
Cash-flow
1.8Mrd MAD
FCF net : 1.15 Mrd MAD
+5.3% YoY+2.0% Budget
Business B2C
Grand public · Pro
Grand Public
5.1 Mrd MAD+2.8%
Mobile
Base Prépayé (GAS)
14.2 M
ARPU Prépayé
28 MAD
Tx Churn Prépayé
4.1%
Postpayé net adds
+12 K
YOXO Parc
820 K
Fixe
FTTH Net adds
+8.4 K
FTTH ARPU
185 MAD
ADSL Net adds
-2.1 K
DarBox Net adds
+3.2 K
Tx Churn Fixe
1.8%
Entrée de Marché
Mobile Pro
Net adds postpayé
+4.2 K
Tx Churn
2.3%
Fixe Pro
FTTH net adds
+1.8 K
ADSL net adds
-0.4 K
BusinessBox
+0.9 K
Orange Money
Orange Money
CA Orange Money
+8.2%
GAS OM
3.4 M
Parc Orange Money
+6.5%
Nb Transactions
12.3 M
Business B2B
Entreprise · ICT · Wholesale
Entreprise
CA : 1.85 Mrd MADMobile
Net adds
+2.1 K
ARPU
340 MAD
Tx Churn
1.1%
Internet HDM
Net adds
+310
ARPU
2.4 K MAD
Tx Churn
0.4%
47Deals gagnés
12Deals perdus
ICT
CA Services ICT
+7.4%
CA Wifi
48 M MAD
CA Cloud
+12.1%
CA Hosting
22 M MAD
CA Security
+18.3%
CA Équipement ICT63 M MAD
Wholesale
CA Interco
+2.1%
CA National
310 M MAD
CA International
88 M MAD
Roaming In
+9.2%
CA Liaisons Intl
41 M MAD
Partage Infra
Stable
Expérience Client (CX)
Hebdomadaire
CSAT Global
7.8/10
Score semaine W-8
+0.3 vs W-1Progression vs cible 8.295%
FCR CRC
71%
First Call Resolution
-1.5% vs W-1Progression vs cible 75%71%
CSAT Digital Assisté
6.9/10
Canal digital assisté
Pénétration canaux digitaux
e-care34%
MAX IT18%
ChatBot8%
Incidents & Recouvrement
142Incidents FIX
8.4KClients impactés
Taux de recouvrement82.4%